Workflows

Finance handoffs

Move billing and invoicing work between systems with human checkpoints intact.

4 min read

Financial work moves between people, and the handoff is where context goes missing. This workflow keeps the evidence, the status and the decision together, without Operator moving money.

Outcome

Financial work is prepared and routed, while every financial action stays human-approved.

Financial work moves between people and systems, and the handoff is where context is usually lost.

Systems involved

Connect only what this workflow needs:

Typical connected systems

  • billing
  • email
  • files
  • CRM

What starts the workflow

An invoice, budget item or billing event needs to move between people or systems.

What Operator understands

Before preparing anything, Operator establishes:

  • what the item is and what it relates to
  • which supporting evidence exists
  • who has to decide

What Operator prepares

Preparation happens before anything leaves your company. Operator:

  • collects the supporting evidence
  • routes the item to the right owner
  • checks invoice or budget status in connected systems
  • prepares the summary needed for a decision

Good to know

Operator prepares and routes financial work. Money movement, payment detail changes and high-impact financial changes stay behind human approval.

Where approval happens

Which steps stop for a person depends on the approval rules you set. In most workspaces these are the ones worth keeping behind a checkpoint:

  • every financial action, without exception
  • any change to payment details or amounts

Approvals are configured per action type rather than as one switch. How approvals work

What changes afterwards

  • the approved action proceeds and the record of who approved it stays attached

Example flow

A full pass through the workflow, assuming the relevant systems are connected and approval is required for customer-facing steps:

  1. 01

    Financial item appears

  2. 02

    Evidence collected

  3. 03

    Status checked in connected systems

  4. 04

    Routed to owner

  5. 05

    Human approves

    Human checkpoint
  6. 06

    Action recorded

What to review first

Every amount, payment detail and approval record.

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