Can I use Gmail or Outlook?

Email and calendar workflows can use connected Gmail or Outlook systems. The access and supported workflow are agreed during setup.

What happens when a message needs a person?

Escalation rules are defined with you. Operator AI flags conversations needing a decision and keeps customer-facing replies behind review.

Operator AI use cases

Operator AI: an AI email assistant, with you in control.

An AI email assistant helps turn incoming email into work your team can review. Operator AI supports agreed Gmail and Outlook workflows for AI inbox management. With access to the systems you authorise, it classifies messages, prepares replies from business context and escalates conversations that need a person.

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AI email assistant with Operator AI

Inbox triage

Use AI email triage to classify incoming messages and separate routine work from conversations needing attention. Inbox zero is not a guarantee; the goal is a reviewable set of priorities.

Reply drafts

Prepare replies using the message, relevant records and your approved instructions.

Meeting context

Bring email and calendar information together when preparing meeting-related work.

Clear review

Keep the draft and its context available so you can approve, edit or skip it.

These describe illustrative workflows, not results from specific customers. The supported systems and scope are agreed with you.

How the workflow runs

Connect the mailbox and related systems the workflow needs.
Define the categories, escalation rules and approval boundaries with our team.
Operator AI prepares the inbox work and flags missing context.
You review customer-facing replies before anything is sent.

Our team sets up and manages the role with you. Access follows the workflow, and customer-facing actions wait for your approval. AI output can be wrong or incomplete, so review the context before approving.

Explore the workflow in detail

Want a managed role across several workflows? Compare a virtual assistant with Operator AI.

Working on your own? Explore Operator AI for solopreneurs.

Operator AI FAQs

Can I use Gmail or Outlook?: Email and calendar workflows can use connected Gmail or Outlook systems. The access and supported workflow are agreed during setup.
What happens when a message needs a person?: Escalation rules are defined with you. Operator AI flags conversations needing a decision and keeps customer-facing replies behind review.